5 Hard-to-Ignore CRM Tools For Your Business Organization Worth Exploring
Does your business stand out from the competitors? If not, then probably you must have just started up a new business. If that’s the case, then keep in mind that you’ll need to invest considerable amount of time, money, efforts and other resources for creating a unique presence for your business.
But remember that your journey won’t end after setting up your business, in fact, a new venture will begin wherein you’ll need to manage a lot of things like business processes, resources, employees and so on. But one of the most important things that can make a huge difference in the success and failure of your business is maintaining your relationship with all your customers.
Irrespective of how small or large your business may be, custom relations can be critical for your success as they can help in keeping your customers loyal to your business. Based on an online survey, it was concluded that “businesses have up to 70% chance of selling their products or services to existing customer than new ones”.
But, most of the new (and at times established) businesses need guidance to maintain positive relations with their customers. Fortunately, there are plenty of useful Customer relationship management (a.k.a CRM) tools that can assist you in managing your customers and strengthen customer relations.
Salesforce is the most acknowledged name in the CRM landscape, and dominates the global CRM market with a 18.6 percent market share with an estimated $5.37 billion sales. Business organizations and companies of all sizes seem to like Salesforce because of its excellent marketing and commendable sales to customer service (available in the cloud).
But remember that Salesforce offers services for management and financial service segments. However, many industry-specific solutions are provided by a Salesforce partner network called “AppExchange”. Basically, this CRM tool offers features like sales management, tracking sales lead, managing custom accounts, monitor marketing campaigns and much more.
And now with its sales app, you can even expand your business by selling on mobile devices, which is something that cannot be ignored in today’s mobile dominated world. The Salesforce CRM pricing plan starts from $25 per month.
Web link of Salesforce
This CRM tool is primarily designed to provide sales and marketing solutions to small-size businesses. Infusionsoft can prove to be your best bet to produce more leads, as it comes loaded with lead generation tools. In essence, it provides access to powerful tools such as social media and email to keep your customers engaged, so as to generate more leads.
Furthermore, Infusionsoft CRM functionality helps businesses in capturing attention of leads, streamline sales and ability to close deals. This is an ideal choice for e-commerce businesses, since it features many e-commerce tools offering benefits like repeat business, boost online sales, and so on.
You can use the services of this CRM, by purchasing its basic (i.e. essentials) plan available for $199 per month.
Web link of Infusionsoft
3. Microsoft Dynamics CRM
In case you’re looking for a CRM tool that can address the needs of both small and mid-size businesses, then Microsoft Dynamics CRM is worth a try. That’s because, it offers sales and marketing services to mid-level businesses and enterprise organizations. And unlike Salesforce CRM tool, Microsoft Dynamics CRM itself provides industry-specific solutions to meet the needs of varied industries like retail, health care, government, etc.
This tool also provides CRM apps, giving you the ability to manage your relationships with customers on mobile devices. What’s more, it offers tools that help in integrating data, as well as, reports from social platforms into a CRM application directly.
You can buy Microsoft Dynamics CRM professional plan available for $61 per month, containing features like sales automation, reports and personal dashboards, mobile access, customer service automation, and more.
Web Link of Microsoft Dynamic CRM
It provides access to an open-source and lightweight CRM platform perfectly-suited to meet the needs of both small, as well as, mid-size businesses. Since it is open-source, it can be customized according to your needs. But, be sure that the feature you want to include in this CRM isn’t available in the SugarCRM marketplace (SugarExchange) as well.
SugarCRM offers several industry-specific solutions, and mobile apps that are compatible with Android, iOS, and BlackBerry mobile platforms. In addition to this, its desktop version integrates well with popular email services such as Lotus Notes and Outlook.
This CRM tool contains two different versions, namely: onsite and cloud-based versions. These versions, pricing plan ranges from $35 to $150 per user/month.
Web Link of SugarCRM
It’s a well-known fact that teamwork serves as a secret ingredient to delivering enhanced support to clients. The more effective your team will be, the better experience can be deployed to your customers, which is very important for maintaining positive relations with your customers.
TeamSupport is a CRM software that provides customer support, and most importantly, helps teams to work together effectively by avoiding miscommunications. Additionally, the tools help improve customer interaction, which eventually enables to address client issues.
This is an ideal CRM solution for businesses seeking ways to improve team collaboration. There are two basic plans: one is Support desk available at $35 per user/month and another one is Enterprise for $45 per user/month.
Web Link of TeamSupport
No matter whether you’re a startup or are running an established business, maintaining good custom relationships is crucial to attain success in the online marketplace. Thankfully, there are several great CRM tools that help manage custom relations in an effective and efficient manner. We’ve discussed about 5 of the best CRM tools that you cannot miss to ignore.
Tyler holt is a professional Programmer with major interests in web technologies and crm software solutions. And generated various aspects of modern technologies.